Quick commerce platform Zepto announced on Tuesday that it has partnered with ClearTax to facilitate income tax return (ITR) filing for its delivery workforce, unlocking refunds worth more than ₹1.5 crore to date.
According to the company, 49% of Zepto’s delivery partners chose to file their ITRs through ClearTax this year, with many being first-time taxpayers. The service is offered via a WhatsApp-based, multilingual interface that operates round the clock, making the process accessible and user-friendly.
The initiative enables delivery partners to file returns through a conversational WhatsApp process available in over seven Indian languages. The AI-powered system automatically pre-fills relevant details, calculates tax liabilities, and guides users on deductions and exemptions before enabling electronic filing and instant confirmation.
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To further support gig workers, Zepto and ClearTax have supplemented digital access with on-ground assistance, including helpdesks at Zepto dark stores, interactive webinars, and expert telephonic support.
“Thousands of gig workers across India are missing out on tax refunds due to limited financial literacy. ClearTax’s partnership with Zepto aims to bridge this gap, allowing delivery executives to easily file their ITR through a simple WhatsApp message in their preferred language. The initiative is already indicating strong growth, with thousands of delivery executives claiming refunds they are entitled to,” Archit Gupta, founder and CEO of ClearTax, said.
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