ManageEngine, the enterprise IT management division of Zoho Corporation, today announced the results from its IT at Work: 2022 and Beyond study. The global study surveyed 3,300 decision-makers across IT and other key business functions in organisations across 18 countries, including India.
A Successful Hybrid Work Culture Demands Collaboration Between IT and Non-IT Teams
- Implementing a flexible or remote work culture has become a new norm for organisations. This requires smooth collaboration between IT and non-IT departments.
- In India, 91% of business and technology leaders agree that collaboration between IT and other lines of business has increased in the past two years.
- In addition, 76% of India’s ITDMs feel they were adequately consulted by their organisations when implementing flexible work models, 12% more than the global average (64%).
- The study found that 53% of Indian organisations have successfully decentralised their IT structures.
- This has had a positive effect on non-IT departments, with 68% of non-IT employees being more knowledgeable about IT than they were before 2020.
- In addition, 67% of all Indian respondents cited innovation as IT decentralisation’s biggest benefit (versus 57% globally), and 69% cited maintaining IT security as the biggest challenge (versus 56% globally).
AI and ML Are Crucial Contributors to Strengthening IT Security Frameworks
- Of the surveyed ITDMs, 85% agree that organisations’ existing security landscapes need to change to ensure protection against cyberattacks.
- Nearly all ITDMs (91%) believe that organisations can strengthen their IT security frameworks by continuing to invest in technologies like AI and ML.
The Future of the IT Workforce
- Of India’s ITDMs, 53% are actively looking for a new job, versus 48% globally.
- Fifty-two percent of India’s ITDMs feel less loyal to their employers than they did two years ago, versus a global average of 49%.
- Sixty-seven percent of India’s ITDMs are more willing to make a risky career move than they were two years ago, versus a global average of 65%.
- Of India’s ITDMs, 82% feel that their organisations have not supported them in the last two years (versus 70% globally), which in turn has led to a decrease in employee loyalty.
The study examined the post-lockdown democratisation and empowerment of IT functions across organisations, the adoption of relevant IT skills across departments, changes in the job-related perceptions of IT decision-makers (ITDMs) and business decision-makers, the current significance of AI and ML to IT security and collaboration between teams as a result of the hybrid work culture. In addition to analysing the marked post-lockdown shift towards IT democratisation and empowerment as well as the business-oriented benefits these entails, the study also observed a notable rise in IT knowledge amongst non-IT employees.