Artificial intelligence, or AI, is a cutting-edge technology transforming businesses and everyday lives. Alexa, Google Home, and Apple’s Siri are all AI-based algorithms that help people live better lives. These technologies have taken over our daily activities, influencing the future of consumer behaviour. At the same time, it can alter the workplace by guiding, organising, and automating work, just as it has in other industries.
In addition, the pandemic has also sparked a new debate over the use of automation in businesses. Many businesses around the world have increased their investment in artificial intelligence. Furthermore, AI has already been employed in a variety of industries and has proven to be essential for a variety of organizations, like healthcare, service industry, retail, etc as was witnessed in response to the pandemic recently.
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How AI will transform the workflow of organizations
Artificial intelligence appears to be on the verge of a breakthrough. It has already begun to dominate our daily lives, particularly in the workplace. AI and automation are poised to produce greater value for businesses and help economic growth in a variety of ways, from cybersecurity to business opportunities. Intelligent systems can help automate a lot of human labour and lessen the chance of human error. The systems will become smarter and produce better results.
Striking a fine Balance
With everything that AI will bring to the workplace, there is a rising risk that businesses may become overly reliant on technology and might overlook the importance of humans. There is a persistent fear that smarter technology could eventually replace complex human responsibilities in the workplace, exceeding human functions in various crisis responses. This is where the position of a leader is essential. The crucial role of leadership here will be to maximize employees’ potential through “upskilling” by improving their digital literacy to get acquainted with the world-changing technology.
The leadership role will also extend to protect those whose place and departments are being disrupted by AI. This disrupting technology may also be causing a sense of trust deficit within the organizations. It becomes imperative for companies of all sizes and in all sectors to strike a fine balance between AI and the human workforce in their organizations.
There is a persistent fear that smarter technology could eventually replace complex human responsibilities in the workplace, exceeding human functions in various crisis responses. This is where the position of a leader is essential. The crucial role of leadership here will be to maximize employees’ potential through “upskilling” by improving their digital literacy to get acquainted with the world-changing technology.
Developing new age leadership skills
With AI automating the future workforce, the managers will now have to focus on higher responsibilities that relate to the human component of management and innovation. The new AI-driven world will need new leadership that can be achieved through leadership development programs designed especially to advance the Leadership for the technology-driven world. These programs seek to equip managers/leaders with critical leadership skills and qualities, such as communication, motivation, agility, critical and creative thinking as well as improved decision-making abilities and accountability.
Leaders have to grow through the transition caused by a disruption in the workplace. It will become crucial for the managers to gain a sense of trust, be accountable and create a space for dialogues that will help to strengthen trust and improve efficiency. This is where crucial learning skills, with the help of programs like crucial conversations for accountability and crucial conversations for mastering dialogue, will help create an ecosystem of healthy relationships and high-performing individuals. These crucial conversation skills will set the bar for effective dialogues to boost trust, efficiency, and engagement, among many others.
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Managers can also benefit from programs like team leadership training, trust-building to diagnose their team’s development and apply the appropriate leadership style to build and maintain high-performing teams. These programs have been shown to improve teams’ ability, performance, and development of new skills to allow them to operate with unfamiliar technology and procedures.
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